Our shipping is always free, every pipe is made for you so please be patient with us!

Returns + Exchanges


We love our customers! We want you to be happy and therefore offer a world-class hassle-free returns policy. However, please refrain from using the product if you want to maintain the option of processing a return or exchange. We cannot process returns or exchanges on used products.

As long as the Moltn Glass product you've purchased is unused, we will gladly accept it back with no restocking fee. Whether you want a full refund, store credit, or exchange the product for another, we are here to help. However, returns should be initiated within 30 days of receiving the piece.

We carefully inspect and wrap every piece. If you receive the wrong item or a defective piece, please notify us as soon as possible by phone.

Refunds are processed as soon as the product is returned to our warehouse. This will be followed by a confirmation email to you. Please allow your bank 2-3 days to process the credit.