Our shipping is always free, every pipe is made for you so please be patient with us!

(773) 72-MOLTN

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Shipping Policies

SHIPPING POLICY

Most of our orders are shipped within 3-5 business days, however, due to the high demand of Moltn Glass, some items may not be available for immediate shipping. If your product is not currently available, it will be shipped directly from our manufacturing facility as soon as it is made - generally within 5-10 business days.

Please keep in mind that these products are all hand made and are all individually cared for by our team which could account for slight delays, but always result in a happy customer.

We ship our Moltn glass products VIA FedEx Express (Air) or FedEx Home Delivery (ground) and USPS where appropriate. All shipments will require a signature at delivery. Please contact your local FedEx office with questions or delivery options. 

SHIPPING INSURANCE

We have partnered with Route to offer subsidized shipping insurance on all packages. For the small price of 2% of your cart value, your packages will be protected against being lost, stolen, or damaged during shipment. This insurance is optional but highly recommended so that we may be able to resolve your issue(s) as quickly as possible. For more information about Route or to learn how to initiate a claim, feel free to visit their website here.

FEDEX GROUND® SERVICE MAPS

Fedex Map

FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

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